Sales Policy
Shipping
What are the shipping costs/destinations/timeframe?
Bstore ships orders using the delivery services listed at the table below, which are subject to the specific procedures adopted by each courier in terms of delivery methods, timeframes, costs and modes of transport used, which are dependent on the particular characteristics of each order.
Shipping costs are automatically calculated by the system and may depend on the following factors: Weight or volume of the order (whichever is higher); Courier charges, which are updated periodically. Shipping costs are displayed automatically before customers confirm payments. The price will exclude all relevant import duties and sales taxes. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival.
|
Shipping cost (euros) |
||||
| Europe | Country group 1 | Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Hungary, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom | 15 | 25 |
| Country group 2 | Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Romania | 25 | 40 | |
| Country group 3 | Norway, Cyprus, Malta | - | 40 | |
| America | Country group 4 | Canada, The United States | - | 25 |
| Country group 5 | Argentina, Chile, Colombia, Mexico | - | 40 | |
| Asia | Country group 6 | China, Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan | - | 30 |
| Country group 7 | India, Indonesia, Thailand, The Philippines | - | 50 | |
| Middle East | Country group 8 | Bahrain, Kuwait, Lebanon, Oman, Qatar, SaudiArabia, Turkey, United Arab Emirates | - | 40 |
| Africa | Country group 9 | South Africa, Egypt, Morocco, Mauritius | - | 50 |
| Oceania | Country group 10 | Australia, New Zealand | - | 30 |
| Shipping Method | Standard | Express | ||
| Shipping Time - working days | 3 to 10 | 1 to 5 | ||
How is my order shipped?
The shipment of your Bstore order is done through UPS, DHL or TNT Standard or Express depending on the customer’s service chosen or destination.
Is there a way to track my shipment status?
Yes. You can follow your order using the code we’ll provide you with once your order is shipped.
This tracking code will also be available in your Customer Area.
Can I cancel my order?
Yes, you may be able to cancel your order before we prepare your order.
Which payment methods are available?
Payment is made through Credit Card or PayPal.
Returns
We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
▪ Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
▪ Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
▪ Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
▪ When trying on footwear, please do not mark the soles or damage the shoe box
▪ If an item has a security tag or brand tag attached, it must be returned with the tag in its original position
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your Bstorelondon account or restrict future orders if your return behaviour is in breach of our Returns Policy.
We do not assume liability for loss or damage occurred during the shipment of the returned Bstore items, if it was autonomously made by the customer.
Are there any more questions?
If you have any other question about shipment or returns, please contact us through:
Email: [email protected]
New Six Portugal
Parque Industrial da Ponte, 2a Fase, Lote C4,
4805-662 Guimarães