Returns

Refunds:

If you are unhappy with your order, you may return it to us within 10 days of receiving it, for an exchange.

We will not refund any order that was correctly sent according to the specification of style/colour/size. If you have changed your mind, dont like the style, fit, etc be aware that you will only be able to exchange the order or have a credit note.

Bear in mind all sale items under £20 (GBP) will only be returnable for a CREDIT NOTE or exchange. Styles priced £15 and £20 are discontinued and are not available anymore. Please understand exchanges for such orders are subject to change of styles and/or colours.

Also understand we WILL NOT REFUND THE POSTAGE FEES FOR RETURNS unless the order was wrongly shipped.
We will only process FULL REFUNDS (including postage fees) for full price items that were wrongly shipped or are deemed defective (unlikely).

Please email us prior to returning any item informing us of the reason so we can update the order online and be ready for when the package turns up in case of exchanges.

We will instruct our operators to collect from you if there is any mistake with the original order or defectives. If that is not possible, we will be forced to ask the customer to send the package to us and refund the necessary costs.

This 10 days period is calculated based on the shipping date mentioned in the invoice enclosed in the package and the date the returned goods come into our warehouse. Returned goods must be in their original condition-labelled, not worn or damaged, and with the original packaging.

Returns for exchanges:

When returning for exchanges have in mind we will not refund difference in prices if over £20. When this happens we will issue a Credit Note.

To Return or Exchange:
Each order from BStore is sent with a specific packing slip and our return address details.
Here`s what to do:
1. Wrap the item in its original packaging
2. Place packaged item(s) in appropriate parcel/packaging.
3. Please wrap and seal the package securely, and place the return label on the box.

Unfortunately, we are unable to refund any costs incurred. So remember to be sure about what styles you are ordering as you will end by spending some serious cash returning the goods if you're thinking of ordering 2 or more pairs in order to choose just ONE and return the rest.

If you cannot locate the return address label, send the item to:

BStore
24a Savile Row
London
W1S 3PR
UK

BStore are only able to accept items for return which were originally purchased from our web site. Returns which have no accompanying packing slip will NOT be accepted. Articles which have been used outdoors and are damaged or worn will NOT be accepted and will be sent back.

We can not be responsible for any return/exchange due to incorrect size ordering. In such cases refunds will not have in consideration the post fees and all exchanges (new posts) will be debited at the same value of the original post fee.
If you are still not sure about the size to order, get in touch with our Customer service (orders@bstorelondon.com) and they will help you out!

Confirmations of credit will be sent to you via e-mail. Please contact our customer service department if you have any further enquiries.